In today's fast-paced world, waiting more than 2 hours to return a call or 24 hours to reply to an email is unacceptable. People expect quick answers, and the longer you take, the more likely they are to seek assistance elsewhere.
2. Neglecting cleanliness
Even during construction, buyers expect respect for their home. It's essential to minimize clutter and clean up daily until the project is complete to maintain a positive impression and show consideration for the client's property.
3. Surprise clients with extra costs
Unexpected expenses can quickly sour a client relationship. Charging an additional €1,000 on top of a €200,000 project cost, especially for foreseeable expenses, can erode trust and lead to dissatisfaction.
4. Delaying project completion
While modular homes offer advantages over traditional construction, clients prioritize moving into their new home promptly. Prolonged delays frustrate buyers and diminish the appeal of modular construction.
5. Delivering subpar work
Quality is paramount in maintaining client satisfaction. Rushing through projects without ensuring top-notch workmanship risks angering clients and generating negative feedback.
6. Arriving unprepared
Arriving at a job site without the necessary tools or materials reflects poorly on professionalism and competence. Such oversights waste valuable time and inconvenience clients.
7. Failing to listen
Clients expect their concerns to be acknowledged and addressed. Effective communication involves actively listening to clients' questions and ideas, providing clear and tailored responses, and demonstrating attentiveness throughout the sales process.